by GayaneAvetisyan
Explorer

Number refil problem

hello, please support me to activate my number or reissue again. It has been deactivated and I need the same number. 

 

Thanks in advance

2 REPLIES 2
by Grand Master
Grand Master

Re: Number refil problem

@GayaneAvetisyan   You will need to call customer services about this.    

by Grand Master
Grand Master

Re: Number refil problem

@GayaneAvetisyan : Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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