by chrissytoph
Explorer

No rewards for PAYG topping up?

I was recently switched over from legacy Orange PAYG to EE. When I topped up on the 20th September, I was given 1GB + 400 free texts to use immediately, plus the same to use from the 1st of the next month (see screenshot). 

 

Screenshot_20191209-135423.png

 

I topped up over the weekend on the 7th December, and this time I got an SMS back saying I'd get 1GB & 400 texts from the 1st of the next month but I got nothing for this month... I don't understand why this is. I top up that day wanting to get access to the rewards immediately, I don't want it to start rewarding me 3 weeks later. Can someone explain or help please?

Screenshot_20191209-135737.png

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: No rewards for PAYG topping up?

Which Orange PAYG plan were you on before you were transferred to EE 3G?

 

The EE 3G Rewards for ex-Orange Canary & Dolphin users are earnt the month you top up but are awarded at the start of the following month.

 

See EE 3G pay as you go plans price guide :

Plan5                                   Top up                                    You get4
EE Canary (3G)3                  £10                                  100 Mins and 100 Texts
                                              £20                                  300 Mins and 300 Texts
EE Dolphin (3G)3                £10                                   400 Texts and 1GB
                                             £20                                   Unlimited Texts and 3GB

 

4. Available from the 1st of next month to use in the UK & EU

The rewards you received for the same month as you 1st topped-up under EE 3G must have been the introductory offer but thereafter the rewards will only take effect on the 1st of the month following your top-ups, as shown in that EE 3G price plan.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: No rewards for PAYG topping up?

@chrissytoph  Have you tried restarting the device? 

by Grand Master
Grand Master
Solution

Re: No rewards for PAYG topping up?

Which Orange PAYG plan were you on before you were transferred to EE 3G?

 

The EE 3G Rewards for ex-Orange Canary & Dolphin users are earnt the month you top up but are awarded at the start of the following month.

 

See EE 3G pay as you go plans price guide :

Plan5                                   Top up                                    You get4
EE Canary (3G)3                  £10                                  100 Mins and 100 Texts
                                              £20                                  300 Mins and 300 Texts
EE Dolphin (3G)3                £10                                   400 Texts and 1GB
                                             £20                                   Unlimited Texts and 3GB

 

4. Available from the 1st of next month to use in the UK & EU

The rewards you received for the same month as you 1st topped-up under EE 3G must have been the introductory offer but thereafter the rewards will only take effect on the 1st of the month following your top-ups, as shown in that EE 3G price plan.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by chrissytoph
Explorer

Re: No rewards for PAYG topping up?

I was on Dolphin - your explanation clarifies things, thanks. Also cheers for including the link, I tried navigating my way around the FAQs and price plan info and couldn't find the info.

 

I guess you're right the initial time must've been introductory - I wish that'd been made clearer... 

 

Thanks for your help.

by Grand Master
Grand Master

Re: No rewards for PAYG topping up?

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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