by GhostlingNE
Explorer

No credit on new PayGO SIM

I got a new PayGO SIM card from TESCO and I topped up £5 with them at the same time. I put the SIM in and it doesn't have credit on it. I registered the top up card today and it still doesn't have the £5 on there. Because I have no credit I cant call out or text and because I'm PayGO I cant call 150 to talk to an advisor. What's happening ?

9 REPLIES 9
by Brilliant Contributor
Brilliant Contributor

Re: No credit on new PayGO SIM

If you bought Top Up from Tesco it'll most likely have come in a form of a voucher. Did they not give you a receipt with a bunch of numbers on?


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by GhostlingNE
Explorer

Re: No credit on new PayGO SIM

No they did not

by Brilliant Contributor
Brilliant Contributor

Re: No credit on new PayGO SIM

That'll be the only way they can sell you a top up.

Was this at the normal cashier till?


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: No credit on new PayGO SIM

What exactly does texting AL to 150 report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by GhostlingNE
Explorer

Re: No credit on new PayGO SIM

No it was at the kiosk at the front of the shop. Not at the cashiers.

by GhostlingNE
Explorer

Re: No credit on new PayGO SIM

"Your current balance as of today 18:37 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices"

by Grand Master
Grand Master

Re: No credit on new PayGO SIM

It has not been topped-up. Otherwise it would show the date it last was in that msg. I should go back to Tesco.

 

How much did you pay Tesco for that SIM + top-up?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by GhostlingNE
Explorer

Re: No credit on new PayGO SIM

£6

by
EE Community Support Team

Re: No credit on new PayGO SIM

Hi there @GhostlingNE 

 

Thanks for coming to the community.

 

Did you get an EE top up card?

 

Was this a Tesco store or online?

 

Leanne.

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