by 07816 Investigator
Investigator

No Service

I have had no service on my phone for around 5 days i have no idea why as it was working fine beforhand. I have tried changin network carriers and had is set to automatic and manual but it is still not working. I have tried the sim in another phone and it still is not working. My wife has  a sim that is working in my phone so i lnow it is a sim issue.

5 REPLIES 5
by
EE Community Support Team

Re: No Service

Hello there @07816

 

Thanks for coming back to the community.

 

Does your SIM card work in her phone?

 

Did you manage to try a network search at all?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks, Leanne 🙂

by 07816 Investigator
Investigator

Re: No Service

Hi No it does not work in her phone either i have tried the settings as you mentioned but still nothing. could the sim card have been deactivated??

 

by
EE Community Support Team

Re: No Service

Hi @07816

 

Thanks for coming back to us 🙂

 

It is possible and to find out for sure, I will need you to please contact our customer services team and they can let you know.

 

Please come back and let us know what they say.

 

Cheers

 

Richard

 

🙂

by 07816 Investigator
Investigator

Re: No Service

Hi i cant contact them as i have no phone and the calls are charged if you are on pay as you go. Is there a live chat option?

 

by
EE Community Support Team

Re: No Service

Hi @07816

 

If you are a pay monthly EE customer, then you can live chat.

 

Here is how you live chat and if you need anything else just shout.

 

Thanks

 

Richard

 

🙂

Let's get started

Join the EE Community to ask, answer, learn and share.