by Mickymullen89
New Member

No Orange Dolphin Rewards added!

I topped up 3 days ago and I usually get my dolphin reward but I haven't and now I am running out of credit what do I do

by Grand Master
Grand Master

Re: No Orange Dolphin Rewards added!

@Mickymullen89  You need to call customer services about this. 

EE Community Support Team

Re: No Orange Dolphin Rewards added!

Hello @Mickymullen89


Thanks for coming here,


How long ago did you last have a reward?


You can check in your online My Account or the My EE app.


Thanks 🙂

by Profile closed
Not applicable

Re: No Orange Dolphin Rewards added!

Hello @Mickymullen89 sorry to hear your rewards have not been added yet. Have you restarted hour phone since topping up? Are they read out when you call 453 and use option 1 to listen to your reward and extra balances?


The rewards system was not working for some users the other day:


But by dinnertime that day they had been added or refreshed for us all here. 🙂

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