by Mickymullen89
New Member

No Orange Dolphin Rewards added!

I topped up 3 days ago and I usually get my dolphin reward but I haven't and now I am running out of credit what do I do

3 REPLIES 3
by Grand Master
Grand Master

Re: No Orange Dolphin Rewards added!

@Mickymullen89  You need to call customer services about this. 

by
EE Community Support Team

Re: No Orange Dolphin Rewards added!

Hello @Mickymullen89

 

Thanks for coming here,

 

How long ago did you last have a reward?

 

You can check in your online My Account or the My EE app.

 

Thanks 🙂

by Profile closed
Not applicable

Re: No Orange Dolphin Rewards added!

Hello @Mickymullen89 sorry to hear your rewards have not been added yet. Have you restarted hour phone since topping up? Are they read out when you call 453 and use option 1 to listen to your reward and extra balances?

 

The rewards system was not working for some users the other day:

 

https://community.ee.co.uk/t5/Pay-as-you-go/Orange-PAYG-Rewards-not-refreshing/td-p/586500

 

But by dinnertime that day they had been added or refreshed for us all here. 🙂

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