by oabarrett
Explorer

Need a Live Chat...

Hi!

 

I am currently living in Dubai, before moving here last month I called EE and downgraded from my contract to Pay As You Go.

 

I was informed that I needed to keep my phone topped up and use it while I'm living abroad for 6 months. I was told that I would be charged £10 and this would be put on my sim card as credit after the 30 days notice period of leaving a contract is over.

 

This period is now over, I have put my sim card in my phone to check balance and to send one text message to keep the sim card active. My balance check is £00.00 and my EE app now says that my account has been closed?

 

I just need a live chat to speak to an advisor from abroad, so that they can check my account and I can sort any issues out. I cannot lose my number whilst im away.

 

Sorry for the long explanation, look forward to any suggestions? Help to a live chat would be much appreciated.

 

Thanks, Ollie

6 REPLIES 6
by Brilliant Contributor
Brilliant Contributor

Re: Need a Live Chat...

There is no live chat for PAYG customers I am afraid.

 

You will need to call from another phone I am afraid.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by oabarrett
Explorer

Re: Need a Live Chat...

I have no other way of calling them?

 

So for PAYG customers the only way to get help is by calling them?

by Brilliant Contributor
Brilliant Contributor

Re: Need a Live Chat...

Twitter or Facebook


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Need a Live Chat...

Hi @oabarrett

 

You have no other phone, local network PAYG sim, or access to a payphone, land line of any kind?

 

Your accounts is probably in hibernation.

 

Thanks,

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by oabarrett
Explorer

Re: Need a Live Chat...

I do have a local sim card, but I cannot call internationally.

 

So contact on the internet would be so much easier 🙂

by Grand Master
Grand Master

Re: Need a Live Chat...

@oabarrett: You could try the Freephone no. in my sig over Skype.

 

It can't have gone into hibernation after only being on PAYG for 1 month. Anyway the text service is working for it.

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