by Kevwalsh340 Investigator
Investigator

My pack won't renew despite having credit

My pack won't renew despite having credit

Been with we for years and orange before them and never had a problem

Someone tell me what's going on as you can't even get hold of ee 

Help

9 REPLIES 9
by Kevwalsh340 Investigator
Investigator

Why won't my pack renew even though I have credit

I see I'm not the only one this has happened to

1st time it's happened to me

Any advice as we can not even be contacted 

What kind of customer service is that?

Need help as I have job interview via Skype tomorrow but with no pack active can't take it

Help!

Kev

by Kevwalsh340 Investigator
Investigator

My pack wont renew

 

by Kevwalsh340 Investigator
Investigator

My pack wont renew

My pack will not renew despite having credit

Help

by Grand Master
Grand Master

Re: My pack won't renew despite having credit

@Kevwalsh340 : What exactly does texting AL to 150 report?

 

Try texting NOW to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kevwalsh340 Investigator
Investigator

Re: My pack won't renew despite having credit

Already tryed that

Also rang in to activate

Tryed via app

Nothing working 

Sometimes I can't even connect when ringing 150 for the automation service

Everything seems to have gone mental

 

by Grand Master
Grand Master

Re: My pack won't renew despite having credit

Posted in the open:

@Kevwalsh340 wrote:

Pack won't renew despite having credit

Need help as I have Skype interview/presentation tomorrow and can't do it when phone is effectively dead and we have no customer service

Thanks

Kevin


Yes, I heard you the 1st 4 times!

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kevwalsh340 Investigator
Investigator

Re: My pack won't renew despite having credit

 

Your current balance as of today 02:31 is £11.54. Your last top up was £10.00 on 24/06/2019 at 23:25. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

by Kevwalsh340 Investigator
Investigator

Re: My pack won't renew despite having credit

Your VIP OFFER: £15 Everything Pack for only £7.50 ends tomorrow. Make sure you have £7.50 credit so your pack can start again automatically using your credit. To top up now text TOPUP to 150 or login to My EE at ee.co.uk/myee

 

Sent yesterday

by
EE Community Support Team

Re: My pack won't renew despite having credit

Hi there @Kevwalsh340

 

Thanks for coming to the community.

 

Have you had a text with the VIP offer sent to you?

 

If so, you will need to reply with the keyword stated in the text message (e.g. YES) to redeem this offer.

 

You must reply with the keyword within the offer window detailed in the text message.

 

Leanne 🙂

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