by Stacey97 Investigator
Investigator

My pack isn't renewing and it has the right money on. App says no enough credit.

My 10 pound everything pack is due to come on but the ee app says there Is insufficient credit but I just put 10 on other day. 

5 REPLIES 5
by Stacey97 Investigator
Investigator

Re: My pack isn't renewing and it has the right money on. App says no enough cre

It says that my balance is 10.09 and that i topped up 2nd April.
Get Outlook for Android
by Stacey97 Investigator
Investigator

Re: My pack isn't renewing and it has the right money on. App says no enough cre

It says I need to add credit. But I literally just put the money on.

Get Outlook for Android
by Grand Master
Grand Master

Re: My pack isn't renewing and it has the right money on. App says no enough cre

What does texting AL to 150 tell you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: My pack isn't renewing and it has the right money on. App says no enough cre

Try texting NOW to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: My pack isn't renewing and it has the right money on. App says no enough cre

Afraid you'll need to call CS to sort it out.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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