by altesta1 Investigator
Investigator

My number has been changed without any notification or permission

I put my ee sim card which was last used in the UK in May and the number has been changed. Why? No one asked me or even told me!

5 REPLIES 5
by
EE Community Support Team

Re: My number has been changed without any notification or permission

Hi @altesta1

 

Welcome to the community. 🙂

 

That's unusual. Is it definitely the same SIM card? Is there any way it could have been mixed up with another one?

 

We would only change your number if you have requested to do so or ported a number in from another network.

 

Chris

by altesta1 Investigator
Investigator

Re: My number has been changed without any notification or permission

It's the only ee sim card I have ever had. I got it in May when I was in London. It’s a nano size and I used it all of May. My friends never said the # was different. I had my old number xxxxxxxxxx for over 12 years. It was a T mobile # and I did get the new sim in May, but I got calls and texts and no one said it was changed. The new one is xxxxxxxxxxxx. Can it be changed back or do I give in and just order new business cards?

Sent from my Windows 10 phone

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

by Ace Contributor
Ace Contributor

Re: My number has been changed without any notification or permission

Hello, @altesta1 

Text NUMBER to 150 and check in reply what number you get?

Are you using whatsapp or Viber to make a call?

Thanks

by altesta1 Investigator
Investigator

Re: My number has been changed without any notification or permission

I’m in California. I was trying to use my UK phone from here to keep the number I’ve had for over 12 years active and it came up with a different #.

Sent from Mail for Windows 10
by
EE Community Support Team

Re: My number has been changed without any notification or permission

Good morning @altesta1

 

Thank you for posting 🙂

 

So we can look into this further for you, can you please contact customer services and they can find out what has happened.

 

This looks like it will need account access.

 

Cheers

 

Richard

 

 

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