by Archiesanderson
Visitor

My credit has disappeared from my phone after only having it for 1 month. T

 Topped up by £10 1 month ago used the phone a few times to text etc but this all shows on my usage at 0.00 yet my £10 has dropped off after 1 month why?

2 REPLIES 2
by Grand Master
Grand Master

Re: My credit has disappeared from my phone after only having it for 1 month. T

@Archiesanderson: All EE PAYG SIMs come primed with a recurring monthly or weekly Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

 

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

 

Text STOP PACK to 150 before you next top-up & you can use the SIM as normal PAYG at standard per-unit rates.

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by
EE Community Support Team

Re: My credit has disappeared from my phone after only having it for 1 month. T

Morning @Archiesanderson

 

Welcome to the community.

 

If you can text AL to 150, and let us know the reply that would be great.

 

@XRaySpeX has provided some great information for stopping any pack that you may have active.

 

Thanks, Leanne 🙂

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