28-01-2018 11:31 AM
On 9th January I topped up my.phone with £15 in order to get the monthweb booster.
I messaged 441 with "monthweb" and they haven't added on anything yet
Checked BA with 150 and you have taken the money, but haven't given me the booster.
Can you please check and either refund me the £10 or get me the one month booster?
28-01-2018 01:34 PM
28-01-2018 01:59 PM
28-01-2018 02:10 PM
We'd love to help you further, but, we don't have access to your account here in the community.
I can only recommend trying to get through to someone again in customer services.
They do have access to your account and will do their best to help you.
Please let us know how you get on.
by Flackwell a week ago