by division72
New Member

Missing top-ups

I topped up £10 to my PAYG account, but that has not been added to my balance. I have my bank account statement which shows the payment, but am unable to print a copy and take it to an EE store. Is there any other way I can prove this payment?

1 REPLY 1
by
EE Community Support Team

Re: Missing top-ups

Hi @division72

 

Thanks for posting in community 🙂

 

I'd 100% recommend a quick call into the customer services team and they will help you.

 

Let me know how you get on.

 

Thanks

 

Richard

 

🙂

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