by Eldunn Investigator
Investigator

Minutes and texts add on not working

As a pay as you go customer I bought an unlimited minutes and texts add on a couple of days ago.. hasn't worked at all. The minutes on my pack have run out which is why I bought it in the first place, but anytime I try and call I'm told I have no credit and need to top up. I thought add-on started straight away so this is very frustrating! Can't even call EE for customer support. Please help! 

5 REPLIES 5
by Grand Master
Grand Master

Re: Minutes and texts add on not working

Which add-on did you buy? There is no combined mins & texts general add-on.

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by Eldunn Investigator
Investigator

Re: Minutes and texts add on not working

Thanks for messaging. I bought the ee min and texts 7 day add on. Says that it runs out tomorrow but I haven't been able to make any calls. 

by
EE Community Support Team

Re: Minutes and texts add on not working

Hi @Eldunn,

 

Welcome to the EE Community.

 

Are you trying to call cross network? The unlimited add-on is for calling EE, Orange and T-Mobile numbers.

 

Thanks

 

James

by Eldunn Investigator
Investigator

Re: Minutes and texts add on not working

Hi oh yes I actually was trying to call a separate customer support line. So not an ee, orange or T-Mobile number- but i can't even call ee customer support 🤔

by
EE Community Support Team

Re: Minutes and texts add on not working

Hi @Eldunn,

 

You'll need some credit to call pay as you go customer services on 150.

 

It's charged at 25p per call.

 

Thanks

 

James

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