by Heather50 Contributor
Contributor

Message i recieved and when i went to read its not there / delated

This  has happend a few times recently.  i have an older style phone Sony ecrisson flip top  on  orange network 

i  have recieved a message and only opened it to see who its from then  closed phone .. i planned to read message later   When i go to my messages  its not there. i definately have not pressed the delate button.  

 

it has involved a few  important ones from kids school

 

anyone any idea's whats going on?

7 REPLIES 7
by Grand Master
Grand Master

Re: Message i recieved and when i went to read its not there / delated

@Heather50  Depending on what phone it is is there enough space on the device to hold the messages?   Do you need to delete some of the older messages to allow the newest messages space to be shown? 

by Heather50 Contributor
Contributor

Re: Message i recieved and when i went to read its not there / delated

Hi, thanks for your reply i had deleted a lot of messages the other day so should have been enough space x
by
EE Employee

Re: Message i recieved and when i went to read its not there / delated

Hi @Heather50 and welcome to the Community.

 

So I can try and assist, please may I know which phone model it is?

 

Many thanks,

 

Lee

by Heather50 Contributor
Contributor

Re: Message i recieved and when i went to read its not there / delated

Hi the model is sony ericsson W300i
by
EE Community Support Team

Re: Message i recieved and when i went to read its not there / delated

Hi @Heather50,

 

Due to the age of the phone, it could well be faulty.

 

I would get in touch with customer service to discuss your upgrade options.

 

Thanks

 

James

by Heather50 Contributor
Contributor

Re: Message i recieved and when i went to read its not there / delated

Thanks James i was just thinking that it was going faulty and that it was maybe time for a new phone

i don't want to missing out on what could have been an important message


thanks again for your help


Heather
by
EE Community Support Team

Re: Message i recieved and when i went to read its not there / delated

No problem @Heather50

 

Have a great weekend. Smiley Happy

 

James

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