by Wildfranny27
Visitor

Lost my top up credit

i put £10 top up on phone with debit card and my £10 has gone my number is xxx i didnt even get to pick a pack want a refund thank

 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

2 REPLIES 2
by Grand Master
Grand Master

Re: Lost my top up credit

You sure it hasn't auto bought the pack your SIM came with? Text AL to 150 to see if it has a pack. If it says it's stacked text NOW to 150 to start it.

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by
EE Community Support Team

Re: Lost my top up credit

Hello there @Wildfranny27

 

Welcome to the community.

 

Did you follow the steps @XRaySpeX has provided?

 

If so, is the pack now activated for you?

 

Speak soon, Leanne 🙂

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