27-06-2018 11:58 AM
I turned my phone on today and received a text from 150 saying that my balance was now just 25p. The last time I checked it was £2.00 and there is no visible usage or top up history.
Where has my balance gone? Has it been lost because there was no chargeable activity for 120 days?
27-06-2018 12:49 PM
@Bm- As this public forum can not look at your EE online account you’ll need to speak with customer services about this.
27-06-2018 02:08 PM
Has it been lost because there was no chargeable activity for 120 days?
Could it have been longer? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
27-06-2018 04:14 PM
Yes, they told me that there was no record of me having spent anything and helpfully refunded my balance. My EE account was still active but I expect I missed any warning about hibernation due to the phone being switched off.
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