by Bm- Investigator
Investigator

Lost Balance

I turned my phone on today and received a text from 150 saying that my balance was now just 25p. The last time I checked it was £2.00 and there is no visible usage or top up history.

 

Where has my balance gone? Has it been lost because there was no chargeable activity for 120 days?

 

Thanks.

5 REPLIES 5
by Grand Master
Grand Master

Re: Lost Balance

@Bm-  As this public forum can not look at your EE online account you’ll need to speak with customer services about this. 

by
EE Employee

Re: Lost Balance

Hi @Bm- and welcome to the community.

 

Did you manage to speak to customer services to query your account?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Lost Balance


@Bm- wrote:

Has it been lost because there was no chargeable activity for 120 days?


Could it have been longer? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

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by Bm- Investigator
Investigator

Re: Lost Balance

Yes, they told me that there was no record of me having spent anything and helpfully refunded my balance. My EE account was still active but I expect I missed any warning about hibernation due to the phone being switched off.

by
EE Employee

Re: Lost Balance

Brilliant @Bm-

 

I'm glad you are now sorted 🙂

 

Many thanks,

 

Lee

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