17-11-2019 01:15 PM
Hi all, I am currently on a year abroad in Jordan and havent been able to use my ee card at all. I won't return to the UK until next summer. Ive been notified that if I dont use the card within a certain time limit my sim card will be cancelled and my number may be given to someone else and my current accound balance will be lost.
Im on a "pay as you go" or "prepaid" plan. How do I keep my number active until I return in June. I've been changing simcards a lot before this one and finally want to have a stable number, so don't want to buy a new simcard once I return.
I haven't been able to call ee from my ee card, it doesn't seem to be working in the ME and haven't been able to do any chargable activity atm. Is there another way to contact EE to keep my number?
Thanks so much for your help! 🙂
17-11-2019 02:56 PM
Hello @Fexliho ,
Unfortunately, you will lose your number, as you are only meant to be out of the country for a limited time and so it is not possible to keep this number indefinitely. Can you not get a Jordanian SIM card and use that and then when you come back to the UK get a new SIM card, which will unfortunately be a different number?
The only way you can speak to an ‘EE representative is by clicking on the contact us and ringing customer service using one of the numbers there. You can also use something like Skype or Viber to contact them.
18-11-2019 06:36 AM
@Fexliho : To keep the SIM activated you need to make a chargeable action within every 180 days, like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.