by poon
Explorer

It seems I have 2 packs at the same time

It seems I have 2 packs at the same time, then I cancelled it.  But I don't know if I have cancelled 2 packs or 1 pack.

1 SOLUTION

Accepted Solutions
Highlighted
by poon
Explorer
Solution

Re: It seems I have 2 packs at the same time

I cancelled it at my EE

3 REPLIES 3
by Grand Master
Grand Master

Re: It seems I have 2 packs at the same time

If you have bought 2 packs only the 1st will be active. The other will be stacked waiting for the 1st to expire.

 

How did you cancel it? By texting STOP PACK? That would only stop the 1st pack from renewing but not the 2nd from starting when the 1st expires.

 

What exactly does texting AL to 150 report?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by poon
Explorer
Solution

Re: It seems I have 2 packs at the same time

I cancelled it at my EE

by Grand Master
Grand Master

Re: It seems I have 2 packs at the same time

Where in MyEE? I thought it can only be done by the 150 text service or by phoning EE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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