by Rosy
Explorer

Is dialing 150 from Portugal a chargeable call?

I’ve topped up 15 pounds and received confirmation to say balance is 17.88 but on my app balance is 7.88 so now I can’t buy a pack unless I top up again. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Is dialing 150 from Portugal a chargeable call?

Welcome back to the community, @Rosy. 🙂

 

Yes there is a standard 25p charge for calling 150 when in the UK and EU.

 

Is it possible that you already have an active pack and that is where your £10 has gone?

 

Please text BALANCE to 150.

 

Chris

 

 

 

2 REPLIES 2
by Grand Master
Grand Master

Re: Is dialing 150 from Portugal a chargeable call?

@Rosy  There is a flat rate to pay to call customer services on payg. 

by
EE Community Support Team
Solution

Re: Is dialing 150 from Portugal a chargeable call?

Welcome back to the community, @Rosy. 🙂

 

Yes there is a standard 25p charge for calling 150 when in the UK and EU.

 

Is it possible that you already have an active pack and that is where your £10 has gone?

 

Please text BALANCE to 150.

 

Chris

 

 

 

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