by Nicola1978 Investigator
Investigator

Initial top up won't link to pack

Hi I've bought my initial £10 top up & added it to my account, but it hasn't added my chosen pack. It is showing a price per minute/text. How do I add my pack?

Thanks.

1 SOLUTION

Accepted Solutions
by Nicola1978 Investigator
Investigator
Solution

Re: Initial top up won't link to pack

Hi TTP10 is the code for the talk & text pack (250 min, unlimited text & 10mb).

The pack that should have activated it £10 Talk pack (5000min, unlimited text & 50mb).

View solution in original post

5 REPLIES 5
by Grand Master
Grand Master

Re: Initial top up won't link to pack

What does texting AL to 150 report exactly?

 

What pack do you want? Text its code to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Nicola1978 Investigator
Investigator

Re: Initial top up won't link to pack

Reply from 150, balance as of...is £10.00

The pack it should have added is the £10 talk pack. I don't know it's code.

by Grand Master
Grand Master

Re: Initial top up won't link to pack

Text TTP10 to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Nicola1978 Investigator
Investigator
Solution

Re: Initial top up won't link to pack

Hi TTP10 is the code for the talk & text pack (250 min, unlimited text & 10mb).

The pack that should have activated it £10 Talk pack (5000min, unlimited text & 50mb).

View solution in original post

by Grand Master
Grand Master

Re: Initial top up won't link to pack

Ah, OK. The  £10 Talk pack (5000min, unlimited text & 50mb) is an online exclusive.

 

Sorry, have you already texted TTP10? If not try texting NOW to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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