by HA22 Investigator
Investigator

If there is a month's gap between packs, do I lose my free boosts

I am going abroad for a month and dont want to renew my pack until I come back but I am concerned about losing free boosts that I already have in my account. Thanks for the help.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: If there is a month's gap between packs, do I lose my free boosts

Ah, OK @HA22

 

You won't lose your free boost if you have a rest for a month. Every third pack, regardless of time difference between the pack being bought gives new free boost.

 

The only exception is if your number falls into pay as you go hibernation (no use of the SIM for a prolonged period of time).

 

Hope this puts your mind at ease.


Chris

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master

Re: If there is a month's gap between packs, do I lose my free boosts

@HA22   You have to renew to keep the boosts. 

by HA22 Investigator
Investigator

Re: If there is a month's gap between packs, do I lose my free boosts

@Chris_B  Thank you for the prompt response. I understand I have to renew but can I renew after a gap and still keep the old boosts. 

by
EE Community Support Team

Re: If there is a month's gap between packs, do I lose my free boosts

Hi @HA22

 

Welcome to the community. 🙂

 

Check out this paragraph from our what are free boosts help page, I believe it answers your question:

 

You don’t need to buy your packs one after another or renew your plan three months in a row to get your Free Boost – if you have a gap we’ll pause counting and carry on as soon as you buy your next pack or renew your plan. 

 

Have a fantastic time abroad. 😄

 

Chris

by HA22 Investigator
Investigator

Re: If there is a month's gap between packs, do I lose my free boosts

Hi @Christopher_G 

 

Thanks :).

I read this earlier and it unfortunately only talks about new boosts. My question is about the boosts I have already earned. 

 

Regards,

by
EE Community Support Team
Solution

Re: If there is a month's gap between packs, do I lose my free boosts

Ah, OK @HA22

 

You won't lose your free boost if you have a rest for a month. Every third pack, regardless of time difference between the pack being bought gives new free boost.

 

The only exception is if your number falls into pay as you go hibernation (no use of the SIM for a prolonged period of time).

 

Hope this puts your mind at ease.


Chris

View solution in original post

by HA22 Investigator
Investigator

Re: If there is a month's gap between packs, do I lose my free boosts

Thanks @Christopher_G 

It certainly does 🙂

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