If i cancel my flex plan for 3 months and restart the same with data earned

[Mitsi]

Hi can I restart the same flex plan after cancelling for three months and will i keep my free data boost and roll over data.

[Jon_K]

Hi @Mitsi.

If you wish to keep your boosts, you will need to pause the flex plan and resume it again.

If you cancel the plan, you will lose the boosts.

Jon

[Mitsi]

Hi Jon yes thanks for that

[XRaySpeX]

@Jon_K: Is there really an ability to pause a Flex plan?

The Flex plans explained help page says you can pause a Flex Plan but is nonsensical about how to do it:

How do I cancel my plan? 

You can pause or stop your plan any time:
 1 log in to My EE and go to Menu > Flex plans
 2 then scroll down and tap the ‘Cancel Plan’ button

A cancellation isn't a pause!  A cancellation is final!

The Flex T&Cs make no mention of pausing.

As I see it in this respect Flex plans are less flexible than PAYG with recurring top-ups, which can be paused & then resumed.

[Christopher_G]

Hi @XRaySpeX

Yes, you should be able to pause the Flex plan through My EE.

I've asked for the steps that you mentioned to be checked and clarified,

Thanks 🙂

Chris

[XRaySpeX]

Thank you, @Christopher_G, that is what's essential.

[Mitsi]

Hi X-ray thanks for that

              Mitsi

[Katie_B]

Hi @XRaySpeX. 

To pause a flex plan you need to give us a call and speak with customer services. 

You cannot pause a plan part way through its cycle and then restart, this needs to be paused at the end of the cycle. 

Hope this helps, 

Katie 🙂

[XRaySpeX]

@Katie_B: It says none of that on the the Flex plans explained help page or in the T&Cs. 

[Katie_B]

Thank you for pointing this out @XRaySpeX, I will feed this back now.

Katie 🙂