by Mitsi Contributor
Contributor

If i cancel my flex plan for 3 months and restart the same with data earned

Hi can I restart the same flex plan after cancelling for three months and will i keep my free data boost and roll over data.

9 REPLIES 9
by
EE Community Support Team

Re: If i cancel my flex plan for 3 months and restart the same with data earned

 

Hi @Mitsi.

 

If you wish to keep your boosts, you will need to pause the flex plan and resume it again.

 

If you cancel the plan, you will lose the boosts.

 

Jon

by Mitsi Contributor
Contributor

Re: If i cancel my flex plan for 3 months and restart the same with data earned

Hi Jon yes thanks for that

Highlighted
by Grand Master
Grand Master

Re: If i cancel my flex plan for 3 months and restart the same with data earned

@Jon_K: Is there really an ability to pause a Flex plan?

 

The Flex plans explained help page says you can pause a Flex Plan but is nonsensical about how to do it:

How do I cancel my plan? 

You can pause or stop your plan any time:
 1 log in to My EE and go to Menu > Flex plans
 2 then scroll down and tap the ‘Cancel Plan’ button

A cancellation isn't a pause!  A cancellation is final!

 

The Flex T&Cs make no mention of pausing.

 

As I see it in this respect Flex plans are less flexible than PAYG with recurring top-ups, which can be paused & then resumed.

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by
EE Community Support Team

Re: If i cancel my flex plan for 3 months and restart the same with data earned

Hi @XRaySpeX

 

Yes, you should be able to pause the Flex plan through My EE.

 

I've asked for the steps that you mentioned to be checked and clarified,

 

Thanks 🙂

 

Chris

by Grand Master
Grand Master

Re: If i cancel my flex plan for 3 months and restart the same with data earned

Thank you, @Christopher_G, that is what's essential.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Mitsi Contributor
Contributor

Re: If i cancel my flex plan for 3 months and restart the same with data earned

Hi X-ray thanks for that

              Mitsi

by
EE Community Support Team

Re: If i cancel my flex plan for 3 months and restart the same with data earned

Hi @XRaySpeX

 

To pause a flex plan you need to give us a call and speak with customer services. 

 

You cannot pause a plan part way through its cycle and then restart, this needs to be paused at the end of the cycle. 

 

Hope this helps, 

 

Katie 🙂

by Grand Master
Grand Master

Re: If i cancel my flex plan for 3 months and restart the same with data earned

@Katie_B: It says none of that on the the Flex plans explained help page or in the T&Cs. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: If i cancel my flex plan for 3 months and restart the same with data earned

Thank you for pointing this out @XRaySpeX, I will feed this back now.

 

Katie 🙂

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