by Martin25
New Member

I topped up with £30 & bought a £15 Pack - My balance is now £0?

Had no credit in my account as it rolled over to a new month so didn't update to the next pack automatically. Logged in to EE & added £30 to my credit, purchased a £15 pack & now have a credit balance of £0. Question is where has my other £15 gone?

Suggestions anyone - Thanks

1 REPLY 1
by
EE Community Support Team

Re: I topped up with £30 & bought a £15 Pack - My balance is now £0?

Hi @Martin25

 

Welcome to the community.

 

Please text BALANCE to 150 and let us know what it says.


Chris

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