by Kkieren_
New Member

I topped up by £10 and didn't get my free data texts and mubs

I topped up by £10 and did not receive my mins texts and data, when I tried ringing customer service is took of my credit now I'm under £10. I would like my £10 everything pack as that is what I pay for.

2 REPLIES 2
by Grand Master
Grand Master

Re: I topped up by £10 and didn't get my free data texts and mubs

@Kkieren_  You need to call customer services and tell them what’s happened and whilst telling them also say you now have had to used credit to call them because your pack didn’t renew so now you don’t have the £10 credit for the pack.   They should put you full pack allowance on your account and you’ll not be charged to call them. 

by
EE Employee

Re: I topped up by £10 and didn't get my free data texts and mubs

Welcome to the Community @Kkieren_

 

Just to add to the advice given by @Chris_B

 

If you have an EE Store near you - you can pop in and the store can call customer services for you.

 

Thanks - Karen. Smiley Happy

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