14-08-2018 03:20 AM
I only had the intention to use the SIM for a month. However, I wasn't aware of the reccuring setting on MY EE. Thus, it tops up automatically and I have not used them at all and not planning to use it. Is it possible to request for a refund? Thank you.
14-08-2018 06:44 AM
You will need to call and speak to CS on 150 about this issue.
14-08-2018 09:56 AM
@usernew: All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.
By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.
Text STOP PACK to 150 before you next top-up & you can use the SIM as normal PAYG at standard per-unit rates.
It shouldn't do a recurring top-up unless you ordered it. Did you give it your bank card details?