by usernew
Explorer

I only used a month

I only had the intention to use the SIM for a month. However, I wasn't aware of the reccuring setting on MY EE. Thus, it tops up automatically and I have not used them at all and not planning to use it. Is it possible to request for a refund? Thank you.

5 REPLIES 5
by Grand Master
Grand Master

Re: I only used a month

Hi @usernew

 

You will need to call and speak to CS on 150 about this issue.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I only used a month

Good Morning @usernew

 

Welcome to the community.

 

If you can give us a call as @Northerner has advised we will be able to get this looked into for you.

 

Let us know how you get on 🙂

 

Leanne.

by Grand Master
Grand Master

Re: I only used a month

@usernew: All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

 

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

 

Text STOP PACK to 150 before you next top-up & you can use the SIM as normal PAYG at standard per-unit rates.

 

It shouldn't do a recurring top-up unless you ordered it. Did you give it your bank card details?

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by usernew
Explorer

Re: I only used a month

I gave my bank details when I needed to top up for the first time.
by
EE Community Support Team

Re: I only used a month

Hi there @usernew

 

If you give us a call we will get this looked into for you.

 

Leanne 🙂

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