by Mikey891
Visitor

I need to speak to someone in live chat is that possible?

How do I speak to someone on live chat please? I've lost all my minutes, texts and data I have saved for the years I've had this number.. I need it resolving. Thank you 

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: I need to speak to someone in live chat is that possible?

Hi @Mikey891

 

Welcome to the Community 

 

 live chat is only available to Pay Monthly customers if you got access to a landline ring 0800 956 6000 opt 2 opt 4 

by Grand Master
Grand Master

Re: I need to speak to someone in live chat is that possible?

Have you switched to a different duration pack? You lose your boosts when you do. 

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by
EE Community Support Team

Re: I need to speak to someone in live chat is that possible?

Hi there @Mikey891

 

Thanks for posting on the community.

 

When was the last time you made any of the below chargeable activities?

 

  • Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data.
  • Topping up your account.
  • Buying a Pack or an Add-on.

 

Also, are you with us on EE/Orange or T-Mobile?

 

Leanne.

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