by Tmontanna2401
Explorer

I need my content lock removed! But have no credit to call EE!

I need to have content lock removed but have no credit to call EE and cannot get into a store as am in hospital for next few weeks at least? I changed my number EE have record of my old number and details can this be done online 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: I need my content lock removed! But have no credit to call EE!


@Tmontanna2401 wrote:

I need to have content lock removed but have no credit to call EE and cannot get into a store as am in hospital for next few weeks at least? I changed my number EE have record of my old number and details can this be done online 


You should be able to do this online, by following the below instructions.

 

Log into My EE:

My EE

 

Once logged in, down the left handside, you will see Manage Device, select this.

 

Screen_Shot_2017-06-06_at_9_22_43_am.png

 

 

 

After selecting "Manage Device". You should see this:

 

Screen Shot 2017-06-06 at 9.23.27 am.png

 

Now, select ALLOW and then click on APPLY. The content lock should now be removed.

Please post back with the outcome and I hope you make a speedy recovery 🙂

2 REPLIES 2
by Ace Contributor
Ace Contributor
Solution

Re: I need my content lock removed! But have no credit to call EE!


@Tmontanna2401 wrote:

I need to have content lock removed but have no credit to call EE and cannot get into a store as am in hospital for next few weeks at least? I changed my number EE have record of my old number and details can this be done online 


You should be able to do this online, by following the below instructions.

 

Log into My EE:

My EE

 

Once logged in, down the left handside, you will see Manage Device, select this.

 

Screen_Shot_2017-06-06_at_9_22_43_am.png

 

 

 

After selecting "Manage Device". You should see this:

 

Screen Shot 2017-06-06 at 9.23.27 am.png

 

Now, select ALLOW and then click on APPLY. The content lock should now be removed.

Please post back with the outcome and I hope you make a speedy recovery 🙂

by
EE Community Support Team

Re: I need my content lock removed! But have no credit to call EE!

Thanks for coming to community @Tmontanna2401

 

I hope the great answer @Fatboy71 has given to you helps sort things out.

 

If you have any problems with that method then please try the following from our Content lock help and support pages.

 

By text

 

  • you can change your Content Lock settings to Strict or Moderate, by texting the word Strict or Moderate to 879

 

Change or remove Content Lock

 

From the EE blocking page, you can remove Content Lock using a credit card or by logging in to My EE.

 

Call our Content Lock service

 

  • call us on 1818 from the EE device on which you want to remove or re-apply Content Lock.

Please note: If you want to turn Content Lock off you will again need to complete a simple credit card age verification check.

 

I also hope you get better soon.

 

Good luck and please come back and let us know the outcome.

 

Cheers

 

Richard

 

🙂

 

 

 

 

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