by Jaywain
Explorer

I’m trying to end my contract and my pac code isn’t working

I’m trying to end my contract because I’m moving abroad however pac code doesn’t work on Australia networks, I’m also already abroad in New Zealand so how do I access live chat 

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: I’m trying to end my contract and my pac code isn’t working

Hi, 

 

Your PAC code will only work in the UK as phone number formats are different.

 

Live chat can be accessed via your online account or via EE contract page (click on the cross next to EE and the live chat function will be visible) this is only available UK times.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I’m trying to end my contract and my pac code isn’t working

Hi @Jaywain

 

Welcome to the community.

 

As @Northerner mentioned above, you can only use a PAC to transfer your number to another UK network.

 

Our disconnections team will be able to change your request to change to pay as you go, if you would like to keep the number.

 

Alternatively, they will be able to change the request to a standard disconnection (meaning you wouldn't keep the number).

 

Both options can only be done over the phone. You can find our contact details, including an international number, on the get in touch help page.

 

Chris

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