by michelle9 Investigator
Investigator

I'm beiung ripped off every day by ee top up vesta don't know what it is

im being ripped off everyday from ee top up vesta and i want it stopped its taking all my money and i want it back

10 REPLIES 10
by Grand Master
Grand Master

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Have you set up a recurring top-up on your PAYG a/c? Phone EE to stop it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Hello @michelle9 Vesta is the card top up service used by EE, have you tried to top up using your debit or credit card recently?

 

There is no access to accounts allowed to query any charges through here I am sorry, this would need to go through customer service on 150 from an EE phone or 07953 966 250 from any other who can look in to this for you. 🙂 

by michelle9 Investigator
Investigator

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Hi not at all there taking money everyday


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by Grand Master
Grand Master

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Taking money from what? A credit/debit card or direct from your bank a/c?

 

Sounds like you need to get on to your bank to report fraudulent transactions.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Hello @michelle9 there may be a possibility someone else is using your card to top up if you have not tried to at all. You will need to contact both EE customer service to get the top ups checked and your bank to report it and get the payments blocked. Let me know how you get on if you have the time. 🙂

by Grand Master
Grand Master

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Let me know too, please. In fact, let us know.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Hi @michelle9,

 

Welcome to the EE Community.

 

Are you an EE pay as you go customer?

 

Have you ever used your card to top up an EE phone?

 

Thanks

 

James

by michelle9 Investigator
Investigator

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Only to buy a bundle every month which is £10.00

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by michelle9 Investigator
Investigator

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Thank you

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by
EE Community Support Team

Re: I'm beiung ripped off every day by ee top up vesta don't know what it is

Hi @michelle9,

 

Have any of the payments been credited to your pay as you go account?

 

Have you asked customer services to look into this for you?

 

Thanks

 

James

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