by Chella123 Investigator
Investigator

I have topped up £20 and it been taken from bank but no credit has been added

I can not call as it charges 25p and I won't be topping up again how can I get in touch to correct this 

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: I have topped up £20 and it been taken from bank but no credit has been adde

Hello @Chella123 what response do you get when you text the code AL to 150? You can check to see if there are any packs on your account here:

 

http://add-on.ee.co.uk

 

Ways to contact customer service:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by Chella123 Investigator
Investigator

Re: I have topped up £20 and it been taken from bank but no credit has been adde

It is also not on there it just states my balance and the last time I topped up prior to today 

by Ace Contributor
Ace Contributor

Re: I have topped up £20 and it been taken from bank but no credit has been adde

Customer service will need to access the account and investigate why the top up has not added then. They will be open from 8am.

 

🙂

by Grand Master
Grand Master

Re: I have topped up £20 and it been taken from bank but no credit has been adde

You need to phone CS to query the missing credit & get it reinstated.

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by
EE Community Support Team

Re: I have topped up £20 and it been taken from bank but no credit has been adde

Hello there @Chella123

 

Thanks for coming here.

 

If you can give us a call the team will be able to help you get this looked into.

 

Let us know how you get on 🙂

by Chella123 Investigator
Investigator

Re: I have topped up £20 and it been taken from bank but no credit has been adde

I can't get through to customer service as I don't have credit 

by
EE Community Support Team

Re: I have topped up £20 and it been taken from bank but no credit has been adde

Hi @Chella123

 

If you can call us on 0800 079 8586 from another phone.

 

This will get you to the pay as you go team who can help you with this.

 

Thanks, Leanne.

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