by dsampla
Explorer

I have accidental topped up my phone

I have accidenly topped up my phone five times as it was not topping up how to I get the money back into my bank account?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I have accidental topped up my phone

Hi @dsampla

 

Welcome to the community. 🙂

 

As @Northerner said, our customer services team will be able to help you.

 

If you're unable to call 150, please get in touch from an alternative phone.

 

Let us know how you get on.

 

Chris

3 REPLIES 3
by Grand Master
Grand Master

Re: I have accidental topped up my phone

Hi,

 

You will need to call CS on 150 and discuss your issue direct with them. Do this sooner rather than later.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by dsampla
Explorer

Re: I have accidental topped up my phone

I tired ringing them however it states that I have no credit...

by
EE Community Support Team
Solution

Re: I have accidental topped up my phone

Hi @dsampla

 

Welcome to the community. 🙂

 

As @Northerner said, our customer services team will be able to help you.

 

If you're unable to call 150, please get in touch from an alternative phone.

 

Let us know how you get on.

 

Chris

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