by ricardoespana
Explorer

I have a PAYG EE number, but when I go to top-up, it is NOT recognised.

I have been trying to top up my phone with my EE number, but it keeps on saying it is not recognised...I am coming back from Spain via the ferry and want to top up now, in advance.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I have a PAYG EE number, but when I go to top-up, it is NOT recognised.

Hi @ricardoespana,

 

Your SIM card has been deactivated because it hasn't been in use.

 

Please take a look at our pay as you go hibernation guide for more information.

 

Thanks

 

James

4 REPLIES 4
by Profile closed
Not applicable

Re: I have a PAYG EE number, but when I go to top-up, it is NOT recognised.

Hello @ricardoespana the number call for topping up while abroad is 360 from your EE phone. You can also top up online by logging in to your MYEE account:

 

https://id.ee.co.uk/id/login

 

🙂

by
EE Community Support Team

Re: I have a PAYG EE number, but when I go to top-up, it is NOT recognised.

Hi @ricardoespana,

 

Thanks for joining the EE Community.

 

When did you last use your EE number?

 

James

by ricardoespana
Explorer

Re: I have a PAYG EE number, but when I go to top-up, it is NOT recognised.

Last year...we only need it for 3 months of the year, when we are in the UK - using our Spanish mobile, can become costly, when we text or phone Spain from the UK or make calls within the UK...so we use a PAYG phone for UK calls..
by
EE Community Support Team
Solution

Re: I have a PAYG EE number, but when I go to top-up, it is NOT recognised.

Hi @ricardoespana,

 

Your SIM card has been deactivated because it hasn't been in use.

 

Please take a look at our pay as you go hibernation guide for more information.

 

Thanks

 

James

Let's get started

Join the EE Community to ask, answer, learn and share.