by fabbielousxo
Visitor

I have £15 credit but my pack won't renew and says I've not enough credit?

I topped up £15 while I had a £15 data pack in use. Now my pack has ended and EE says i've not enough credit to renew the pack but balance is still at £15.      

2 REPLIES 2
by Grand Master
Grand Master

Re: I have £15 credit but my pack won't renew and says I've not enough credit?

@fabbielousxo: What does texting AL to 150 tell you exactly?

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by
EE Community Support Team

Re: I have £15 credit but my pack won't renew and says I've not enough credit?

Hi @fabbielousxo

 

Thanks for coming to community 🙂

 

When you get a chance to answer @XRaySpeX then we may be able to help you further.

 

Thank you

 

Richard

 

🙂

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