by Stevenking1991
Explorer

I have £15 credit but my £10 pack wont renew

As the title says my pack wont renew, tried texting NOW and ALL PACKS to "150" but it doesnt work, just says top up in order to buy a pack. Can anyone help please?

3 REPLIES 3
by
EE Community Support Team

Re: I have £15 credit but my £10 pack wont renew

Hi @Stevenking1991

 

Welcome to the EE Community. 🙂

 

It sounds like you're doing everything correctly. Could you please text BALANCE to 150?

 

Please let me know what you get back.

 

Thanks

 

Chris

 

 

by Stevenking1991
Explorer

Re: I have £15 credit but my £10 pack wont renew

Hi Chris,

 

It says £10, i had £15 but had to get a £5 internet addon earlier. as i needed to access my emails.

by
EE Community Support Team

Re: I have £15 credit but my £10 pack wont renew

Thanks for getting back to me, @Stevenking1991

 

I recommend contacting our pay as you go customer services team, they will be able to look into this for you.

 

Chris

 

 

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