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by Beaky2k14
Explorer

I had help by an online agent yesterday but now still not been resolved

I was offered a 1gb data and 15 pounds cash put onto my credit yet still not received either and now can't even talk to an agent.  Bit unfair being promised something and it not happening

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: I had help by an online agent yesterday but now still not been resolved

Hi,

@Beaky2k14

Are you pay as you go or pay monthly customer?

If you are pay monthly customer you can chat again and ask EE keep record for all chat and other agent can also add this in your account or simply call customer service on 150 and they can have a look this for you.

Many Thanks

by Beaky2k14
Explorer

Re: I had help by an online agent yesterday but now still not been resolved

Hi.. Yes I'm on pay as you go.. And iv tried 150 and many other numbers and none will go through because I dont have 25p on my credit due to packs and add ons

by
EE Employee

Re: I had help by an online agent yesterday but now still not been resolved

Hi and welcome to the Community @Beaky2k14

 

To have this investigated you would need to give our Customer Services a quick call as here on the Community we are unable to access any customer account details.

 

Live chat is also only available to Pay monthly customers.

 

Many thanks,

 

Lee

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