by beebrain
Explorer

I can't top up my credit to my phone number.

I try to pay top up credit with my visa debit but I can't. How can I do?

Now I am at Thailand. How can I pay from here?

5 REPLIES 5
by
EE Community Support Team

Re: I can't top up my credit to my phone number.

Hi @beebrain


Welcome to the community. 

 

Are you trying over the phone or through your My EE account? What happens when you try to top up?


Chris

by beebrain
Explorer

Re: I can't top up my credit to my phone number.

Hi @Christopher_G 

I go to my account on the website and top up on the website.

I got the error message " Sorry, we were unable to complete your request right now." when I try to top up with my visa debit card. My visa debit is available.

2019-09-04_10-10-13.jpg

by DeanS
Explorer

Re: I can't top up my credit to my phone number.

I am in the USA and get the same message. It wont accept my credit card and allow me to add 15 pounds. Keeps saying try again later

by DeanS
Explorer

Re: I can't top up my credit to my phone number.

I am not getting this message   on both visa and MasterCard  Sorry, we were unable to complete your request right now."

by
EE Community Support Team

Re: I can't top up my credit to my phone number.

Good Morning @beebrain & @DeanS

 

Thanks for notifying us of this. 

 

You can also top up by calling +44 7953 966 250. 

 

Please see our 'How do I top up while I'm abroad?' help page for full information. 

 

Katie 🙂

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