by Aj1965
Explorer

I bought a sim at £15 and no credit after putting my sim in my phone

I bought new EE sim tonight at £15 and no credit in it ,hope I haven't been cheated?

4 REPLIES 4
by Aj1965
Explorer

I bought a sim at £15 and no credit after putting my sim in my phone

I bought new EE sim  at £15 tonight and no credit in it, hope I haven't been cheated

by Ace Contributor
Ace Contributor

Re: I bought a sim at £15 and no credit after putting my sim in my phone

HI @Aj1965

Please text AL to 150 from mobile  and post your response here that you get in reply.

Thanks 

by Grand Master
Grand Master

Re: I bought a sim at £15 and no credit after putting my sim in my phone

@Aj1965: All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

 

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

 

Text STOP PACK to 150 before you next top-up & you can use the SIM as normal PAYG at standard per-unit rates.

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by
EE Community Support Team

Re: I bought a sim at £15 and no credit after putting my sim in my phone

Hi @Aj1965,

 

Welcome to the EE Community.

 

That's great advice from @XRaySpeX.

 

Has your pack been activated?

 

Thanks

 

James

 

 

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