Highlighted
by Investigator
Investigator

I Lost my number?

I Have one number but i stay 1 year in Brazil, i user my number for my Business, today i try Top up my phone, but the site requesit add new number and i dont see my number, how can i resolve this problem?

 

I Need this Help Please!!

8 REPLIES 8
Highlighted
by Grand Master
Grand Master

Re: I Lost my number?

Hi @wams 

 

When did you last name a chargeable call or text?

 

It maybe your number went into hibernation, and is now deactivated.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Grand Master
Grand Master

Re: I Lost my number?

@wams : Yes, if you've not used it for a year while in Brazil it would have been completely deactivated..

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: I Lost my number?

Thanks @Northerner, Probably 6 monthys because i stay in Brazil, i don't use for call...

 

I get it, how can i recovere my number?

Highlighted
by
EE Community Support Team

Re: I Lost my number?

Hi there @wams

 

Thanks for posting on the community.

 

If you get in touch with our Customer Care team they will be able to check your account and see of the number can be reinstated.

 

Leanne.

Highlighted
by Investigator
Investigator

Re: I Lost my number?

There is possibly i recovery my number? 

by Grand Master
Grand Master

Re: I Lost my number?

Not if it's been a year since you last used it for a chargeable action.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: I Lost my number?

Thanks @Leanne_T  there one chat or i can resolve problem only calling?

 

My english is bad, Thanks!

Highlighted
by
EE Community Support Team

Re: I Lost my number?

Hi there @wams

 

Sorry, our Pay as you go Care team would need to speak to you over the phone to check this for you.

 

As @XRaySpeX has advised if there has been no chargeable activity for over a year the number would have been recycled now, this could not be reinstated.

 

Leanne.

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