by LisaR
Explorer

How to stop PAYG payment tonight as now have pay monthly

My daughter has just got home from a trip so I couldn't do it before but her PAYG will top up at middnight if I don't stop i.  She now has a Pay monthly sim and I needed to transfer the number.  Bad timing or is there something I can do?  Phone lines are closed.

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: How to stop PAYG payment tonight as now have pay monthly

HI, 

@LisaR

If you want to stop pack , just text STOP PACK to 150.

And any remaining credit can transfer on pay monthly sim if you taking your pay as you go on monthly with ee. 

Many Thanks 

15 REPLIES 15
by Ace Contributor
Ace Contributor

Re: How to stop PAYG payment tonight as now have pay monthly

Is it an automatic top up that gets done every month on a credit/debit card?

by LisaR
Explorer

Re: How to stop PAYG payment tonight as now have pay monthly

The PAYG has credit on it but i don't want it used.

by Ace Contributor
Ace Contributor

Re: How to stop PAYG payment tonight as now have pay monthly


@LisaR wrote:

The PAYG has credit on it but i don't want it used.


Does the top up pay for a 30 day pack?

by LisaR
Explorer

Re: How to stop PAYG payment tonight as now have pay monthly

Yes she has £15 credit on the PAYG.  She was delayed getting home and I needed to stay in touch with her so couldnt do it earlier.  The next 30 costs £10 and she won't use it as she has a new SIM which is a pay monthly 12 month contract.  I guess I will just have to suck it up.

by Ace Contributor
Ace Contributor
Solution

Re: How to stop PAYG payment tonight as now have pay monthly

HI, 

@LisaR

If you want to stop pack , just text STOP PACK to 150.

And any remaining credit can transfer on pay monthly sim if you taking your pay as you go on monthly with ee. 

Many Thanks 

by Ace Contributor
Ace Contributor

Re: How to stop PAYG payment tonight as now have pay monthly


@LisaR wrote:

The PAYG has credit on it but i don't want it used.


From memory, you can get pay as you go money credit moved over to a pay monthly account. My mother had around £5 on her pay as you go account when she moved over to pay monthly a few months back and she was able to get this pay as you go credit deducted off of her first or second pay monthly bill.

 

If its a pack that the top up pays for, then you can send a text to 150 with the word STOP PACK and this will stop the next pack from starting. Any remaining money credit, would then be used on a per minute call charge basis and a 12p per text basis.

 

I assume that you would be wanting to move the pay as you go number over to her pay monthly account. If so, then you would need to mention (when you call customer service) that you have money credit on the pay as you go account, and this will ensure that it will be deducted off of the pay monthly bill.

 

Here's the customer service numbers:

 

The local rate landline number is 020 7362 0200 or call for free on 0800 079 8586. You can call 150, but call charges can occur on pay as you go.

by Ace Contributor
Ace Contributor

Re: How to stop PAYG payment tonight as now have pay monthly

Hi, 

@LisaR as @Fatboy71

Mention you can move up to £50 credit from your pay as you go to pay monthly. 

Once you activate your pay monthly account just give a call to customer service on 150 from ee or any other provider to 07953 966 250 ask to transfer your pay as you go number over your pay monthly. 

For now you can stop renewing your pack by texting stop pack to 150.

I hope you get your answer. 

Many Thanks 

 

 

by Ace Contributor
Ace Contributor

Re: How to stop PAYG payment tonight as now have pay monthly

Just to add a little.

 

When you are moving a number over from pay as you go to pay monthly, the number transfer is usually done very quickly (literally as soon as you end the call to customer service) The move over of the credit won't be done as quickly though, but customer service should be able to advise you on the timescale.

 

Hopefully the information that @tahirmian and myself have given, will help you get things sorted. 

 

Please come back if you need anymore help 🙂

by LisaR
Explorer

Re: How to stop PAYG payment tonight as now have pay monthly

What a shame.  The reply was that it could not be processed.

by LisaR
Explorer

Re: How to stop PAYG payment tonight as now have pay monthly

I was able to stop it on my account.  Thanks

by Ace Contributor
Ace Contributor

Re: How to stop PAYG payment tonight as now have pay monthly


@LisaR wrote:

What a shame.  The reply was that it could not be processed.


Did customer service say this to you @LisaR ?

And was this when you asked about the move over of the credit?

by LisaR
Explorer

Re: How to stop PAYG payment tonight as now have pay monthly

It was the text reply.  It's fine as I managed to stop the pack on my account which is linked to my daughters sim

by Ace Contributor
Ace Contributor

Re: How to stop PAYG payment tonight as now have pay monthly


@LisaR wrote:

It was the text reply.  It's fine as I managed to stop the pack on my account which is linked to my daughters sim


Or I see, glad you got it stopped. Just follow the rest of the information in this thread, when you are ready to move the pay as you go number over to the new pay monthly account 🙂

by LisaR
Explorer

Re: How to stop PAYG payment tonight as now have pay monthly

Thanks to both of you.  I can sort the rest out tomorrow now.

by Ace Contributor
Ace Contributor

Re: How to stop PAYG payment tonight as now have pay monthly

HI, @LisaR

You are welcome if you need to know anything else please do not hesitate to ask. 

Many Thanks 

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