22-02-2018 11:06 AM - edited 22-02-2018 11:07 AM
Hello @Lesley10 you can contact general customer service on 0800 956 6000 options 2, 4 who can access the account and check if the number can still be retrieved.
Information on the hibernation process for future reference:
22-02-2018 12:12 PM
If it hasn't been used for at least 9 months you've lost it.
22-02-2018 12:27 PM
No, I don't need access to any a/c as that's EE's procedure. Or did you not notice the conditional in my statement?
Just stop starting arguments just for the sake of it!
22-02-2018 12:38 PM
I am not starting an argument?
You have no idea if the number has been disconnected or not. The hibernation process is by no means an exact process. Let the OP at least call and check.
22-02-2018 01:19 PM
Hello there @Lesley10
Thanks for coming to the community.
How long ago was any of the below last done?
Have you had text messages from us, to let you know the account was going into hibernation?
Speak soon, Leanne.
by Flackwell a week ago