by Metallico Investigator
Investigator

How to improve the ee internet service? Even customer service calls drops

Even with ee technical support, the internet service drops or its so slow. Help please 

7 REPLIES 7
by Grand Master
Grand Master

Re: How to improve the ee internet service? Even customer service calls drops

@Metallico   Are you on about phone calls or the internet?  Or perhaps WiFi calling as that’s a phone via WiFi.   

 

If your on about WiFi calling try staying in range of the router as the signal is based on your WiFi signal. 

by
EE Community Support Team

Re: How to improve the ee internet service? Even customer service calls drops

Good Morning @Metallico.

 

Welcome to the community.

 

Could you give us a little more information on your problem? 🙂

 

We'll be happy to help you out.

 

Jon

by Metallico Investigator
Investigator

Why is not possible to send pictures or media files?

Why is not possible to send pictures or media files ? 

by Grand Master
Grand Master

Re: Why is not possible to send pictures or media files?

@Metallico Have you emailed MMS on your account?  Give customer services call to do this or just send a mms to yourself.    If your a PAYG customer you’ll need credit on your act to pay for each mms you send as mms are not part of any pack allowance.

by Metallico Investigator
Investigator

Re: How to improve the ee internet service? Even customer service calls drops

Good morning 

What kind of information do you need? Please let me know 

The internet service drops or slowed several times a day. Why is not possible to send pictures or media files to my contacts?

Thanks in advance 

by
EE Community Support Team

Re: How to improve the ee internet service? Even customer service calls drops

Hi @Metallico,

 

Are you only experiencing this problem in one location or everywhere?

 

Thanks

 

James

by Grand Master
Grand Master

Re: How to improve the ee internet service? Even customer service calls drops

@Metallico   Is that via WiFi or a cellular data connection?    Where are you as it could be a signal issue in your area or even a possibility of oversaturation for that area so the signal will be impacted.  

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