24-08-2017 05:29 PM
I am having problens activating my data pack sim (payg). It is a free sim which I ordered via the EE website. I have visited the link http://add-on.ee.co.uk and followed the instructions many times by switching off the wifi, wating a few minutes to connect to the network and then reloading. Once I have connected to the network and reloaded the page, the same writing appears telling me to do the steps again.
24-08-2017 05:47 PM
24-08-2017 06:06 PM
hi, thanks for the reply. I visited your link but the same writing appears telling me to swtich my wifi off, waiting few minutes to connect and then reload. I clicked on the purchase tab but the same thing happens. My sim is a free sim which I ordered and does not have any top up.
24-08-2017 07:02 PM
24-08-2017 08:40 PM
How long will it take for my situation to be looked at and how long will they take to get back to me. It's weird that I am unable to top up and have to do it via atm.
25-08-2017 09:13 AM
25-08-2017 10:53 AM - edited 25-08-2017 10:55 AM
Hello @rabyabegum if you are over 18 and have a credit card try removing content lock by calling 1818 from your EE phone:
Removing content lock fixes most activation issues including when a new SIM card is not being recognised correctly. 🙂
by Flackwell a week ago