by rabyabegum Contributor
Contributor

How to activate data pack sim via the link given on the letter

I am having problens activating my data pack sim (payg). It is a free sim which I ordered via the EE website. I have visited the link http://add-on.ee.co.uk and followed the instructions many times by switching off the wifi, wating a few minutes to connect to the network and then reloading. Once I have connected to the network and reloaded the page,  the same writing appears telling me to do the steps again.

6 REPLIES 6
by
EE Employee

Re: How to activate data pack sim via the link given on the letter

Hi @rabyabegum and welcome to the community.

 

If you try to access any webpage it should divert you to the page to activate the relevant bundle.

 

You can try to head over to http://add-on.ee.co.uk/purchase.

 

Does this help,

 

Lee

by rabyabegum Contributor
Contributor

Re: How to activate data pack sim via the link given on the letter

hi, thanks for the reply. I visited your link but the same writing appears telling me to swtich my wifi off, waiting few minutes to connect and then reload. I clicked on the purchase tab but the same thing happens. My sim is a free sim which I ordered and does not have any top up.

by
EE Employee

Re: How to activate data pack sim via the link given on the letter

Hi @rabyabegum

 

You are currently unable to top up and register the data SIM via MyEE, this is being looked into.

 

You can top up via an ATM.

 

Many thanks,

 

Lee

by rabyabegum Contributor
Contributor

Re: How to activate data pack sim via the link given on the letter

How long will it take for my situation to be looked at and how long will they take to get back to me. It's weird that I am unable to top up and have to do it via atm.

by
EE Community Support Team

Re: How to activate data pack sim via the link given on the letter

Hi @rabyabegum

 

Thanks for coming back to us again 🙂

 

Just to confirm, our team are looking at this and they will try to fix this as soon as possible.

 

Sorry for any inconvenience caused in the meantime.

 

Thank you

 

Richard

 

🙂

 

 

by Profile closed
Not applicable

Re: How to activate data pack sim via the link given on the letter

Hello @rabyabegum if you are over 18 and have a credit card try removing content lock by calling 1818 from your EE phone:

 

http://ee.co.uk/help/safety-and-security/security/content-lock-and-orange-safeguard

 

Removing content lock fixes most activation issues including when a new SIM card is not being recognised correctly. 🙂

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