by Rrlc
Visitor

How long can you pause a Flex plan?

I wanted to find out if there is a limit on how long you can pause a flex plan for as I will be out of the UK and EU for quite a while but know I will be back.

 

Also, can I switch from an EE 30 rolling sim plan to a EE flex plan without having to change my number?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How long can you pause a Flex plan?

@Rrlc: You may pause a Flex Plan for as long as you like, but you need to remember to make some chargeable action at least once every 6 months to prevent your SIM going into hibernation, like any PAYG SIM.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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3 REPLIES 3
by Expert Contributor
Expert Contributor

Re: How long can you pause a Flex plan?

@Rrlc I think thats gonna need a call to CS on 150 to answer those questions 🤔

by Grand Master
Grand Master
Solution

Re: How long can you pause a Flex plan?

@Rrlc: You may pause a Flex Plan for as long as you like, but you need to remember to make some chargeable action at least once every 6 months to prevent your SIM going into hibernation, like any PAYG SIM.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How long can you pause a Flex plan?

Hi there @Rrlc

 

Thanks for coming to the community.

 

I can see you have had some great advice already.

 

If you would like to change your existing plan to a Flex plan give us a call.

 

If you have any further questions let us know.

 

Leanne.

 

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