by Mitsi Contributor
Contributor

How do i pause flex plan

  1. How do i pause a flex plan and is the roll over data and boost data lost. 
4 REPLIES 4
by Mitsi Contributor
Contributor

How to pause flex plan

 
by Mitsi Contributor
Contributor

Re: How do i pause flex plan

No solution not solved yet ?

by
EE Community Support Team

Re: How do i pause flex plan

Good Morning @Mitsi

 

If you wish to pause your flex plan please give our customer service team a call

 

Thanks, 

 

Katie 🙂

by Grand Master
Grand Master

Re: How do i pause flex plan

@Katie_B: The Flex plans explained help page says you can pause a Flex Plan but is nonsensical about how to do it:

How do I cancel my plan? 

You can pause or stop your plan any time:
 1 log in to My EE and go to Menu > Flex plans
 2 then scroll down and tap the ‘Cancel Plan’ button

A cancellation isn't a pause!  A cancellation is final!

 

The Flex T&Cs make no mention of pausing.

 

As I see it in this respect Flex plans are less flexible than PAYG with recurring top-ups, which can be paused & then resumed.

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