13-02-2019 10:41 PM
My mobile is an old LG model that I got on the Orange pay as you go network. I just recently started using it after a little while and got a message on my screen saying 'Rejected by network'.
How do I connect to EE and will I need a new sim card?
14-02-2019 12:12 AM
@cadester: Probably! Is the SIM in it as old as the phone? When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
14-02-2019 08:06 AM - edited 14-02-2019 08:07 AM
Good Morning @cadester
Welcome to the community.
When was the last time you used the SIM card?
@XRaySpeX is correct, if you haven’t used your phone for any chargeable activity for 179 days your account will go into hibernation and any credit will be removed.
If you want to reinstate the number and credit, give us a call on 150 within 90 days of the account being in hibernation and we can reinstate both the number and the credit.
If we don’t hear from you after 273 days we’ll assume that you no longer wish to keep the account and we will recycle the number and all credit remaining would be lost.
For full information on Pay as you go hibernation see our support article.