03-09-2018 01:59 PM
I can't select the £10 on my EE as they said I have another pack coming up. I don't have the choose pack option on the EE android app.
03-09-2018 02:16 PM
What does texting AL to 150 say?
Which £10 pack?
03-09-2018 02:41 PM
It showed my balance and the next pack (still £1).
I resolved it by going to live chat and selecting the "account help" instead of the pay as you go option.
03-09-2018 02:51 PM
You should be able to get the £10 Data pack by texting DP10 to 150. It will start when the £1 pack expires. To start it earlier text NOW to 150.
03-09-2018 03:38 PM
Welcome to the community, @Starcrossed.
Glad you managed to get sorted, thanks for letting us know.