by OrangeEE Investigator
Investigator

How do I activate my £10 Everything pack

Hi

 

I recently got a phone from Carphone Warehouse that was £10 but came with a free £10 Everything Pack.  Im struggling to activate it, Im being told to top up but I want to use the £10 thats already part of the deal.

 

What am I doing wrong?

 

Thanks

9 REPLIES 9
by Ace Contributor
Ace Contributor

Re: How do I activate my £10 Everything pack

Hello @OrangeEE check the status of your pack here:

 

http://add-on.ee.co.uk

 

To activate a pack that is showing as waiting you just need to make a call, send a text or access the internet. You can also text the code NOW to 150 to start a new pack.

 

You can check your balance and allowances by texting the code AL to 150. If neither the credit or the pack are showing on your account then customer service have access to accounts and can assist further:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by
EE Community Support Team

Re: How do I activate my £10 Everything pack

Good morning @OrangeEE

 

Thanks for coming to community 🙂

 

Has the great advice offered by @tm90 helped you?

 

Let us know if you got sorted out.

 

Thank you

 

Richard

 

🙂

by OrangeEE Investigator
Investigator

Re: How do I activate my £10 Everything pack

Hi

 

Thanks for your reply.  I have tried making a call but I'm told

"Sorry you don't have enough credit to make a call"

I text NOW to 150 and got this reply

"Sorry, but we couldn't complete your request as you currently don't have a pack."

 

I'm begining to think I may have understood the whole deal incorrecly.  I was told that the cheap little Nokia phone that I purchased was essentially free because I would pay £10 and get £10 worth of credit.  I only ned the phone for a month or so.

 

The pack that came with the phone says

"Your first £10 credit will be used to start your £10 Everthing Pack.  Your balance may show as zero but your allowances will be ready to use"

 

Have I basically given Carphone Warehouse £10 for an awful phone and an empty credit sim card that I have to put £10 onto?

 

 

by
EE Community Support Team

Re: How do I activate my £10 Everything pack

Hello there @OrangeEE

 

Have you tried texting Balance to 150?

 

Can you let us know what reply you get from this.

 

Thanks, Leanne.

by OrangeEE Investigator
Investigator

Re: How do I activate my £10 Everything pack

Hi

 

I get

 

"Your current balance as of today 19:20 is £0.00" Smiley Sad

by Ace Contributor
Ace Contributor

Re: How do I activate my £10 Everything pack

I had a look at the CPW website but I could only find this at £12.99 + £10 EE top up = £22

 

https://www.carphonewarehouse.com/nokia/130-2017.html#!colour=black&dealType=pg

 

You will have to double check with them whether the £10 was for the phone or for the credit.

 

Did you check your balance and allowances by texting the code AL to 150? If your balance is £0 and a £10 pack is not active with any allowances then no credit has been applied to the account yet. Customer service can assist further with top up queries:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by
EE Community Support Team

Re: How do I activate my £10 Everything pack

Thanks for trying this @OrangeEE

 

In this case our customer service team will need to get this looked into for you.

 

If you can give us a call we will help you with this.

 

Thanks, Leanne 🙂

by OrangeEE Investigator
Investigator

Re: How do I activate my £10 Everything pack

Thanks all.  I have had a look at the website (HotUkDeals) that I first saw the deal on back in November - it seems a few people have had issues.

 

https://www.hotukdeals.com/deals/free-unlocked-nokia-105-2017-10-topup-750-quidco-cashback-cpw-28424...

by
EE Community Support Team

Re: How do I activate my £10 Everything pack

Hi there @OrangeEE

 

If you give us a call we will check your account and see what is going on for you.

 

Thanks, Leanne.

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