by rochellemicha Investigator
Investigator

How can I keep my ee PAYG account activated whilst in Hong Kong?

I registered for an ee PAYG account in October 2017 and stated that I want to keep the account and number for my next trip to the UK from April to July 2018. I was given the instruction to top up GBP5 before I leave the UK and to text "Everything" to 150 in March when I am back in Hong Kong.

 

I followed the instructions and topped up  GBP5 in November 2017 before I left the UK. Now that it is March, I cannot send out a text to 150 (or any number). How can I keep my account?

 

Thanks!

 

 

13 REPLIES 13
by rochellemicha Investigator
Investigator

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Thank you for your prompt reply. My account has GBP5 credit in it, but it
would not allow me to text 150. Grateful if you could advice the next step.
Thanks!
by rochellemicha Investigator
Investigator

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Yes the code has been added but i still got a message saying that outgoing
texts and calls are barred.
by rochellemicha Investigator
Investigator

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Dear Lee,
What would be the dialing code to send a text to a HK number?
Thanks!
Michelle
by rochellemicha Investigator
Investigator

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Dear Lee,
Thanks, this still doesnt work.
What else can i do?
Thanks!
Michelle
by Grand Master
Grand Master

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Make at least 1 chargeable text or call every 6 months. But do you have any credit left to do that? Text BA to 150 to find out.

 

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by rochellemicha Investigator
Investigator

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Thank you for your prompt reply. My account has GBP5 credit in it, but it would not allow me to text 150. Grateful if you could advice the next step. Thanks!

by
EE Employee

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Hi @rochellemicha and welcome to the community.

 

Some 150 text services may not work whilst roaming or will be charged.

 

Many thanks,

 

Lee

 

 

by rochellemicha Investigator
Investigator

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Dear Lee,
Thank you for your reply. How then can I keep my ee PAYG account activated?
Thanks!
Michelle
by
EE Employee

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Hi @rochellemicha

 

You would need to send a chargeable text to a friend or family member.

 

Many thanks,

 

Lee

by rochellemicha Investigator
Investigator

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Dear Lee,
I have GBP5 credit but it would not allow me to send ANY texts or make ANY
phone calls, be it to 150 or to other numbers.
Thanks.
Michelle
by
EE Employee

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

hi @rochellemicha

 

Are you using the correct international dialling codes?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

+852.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: How can I keep my ee PAYG account activated whilst in Hong Kong?

Hi @rochellemicha

 

You could also try sending a message to your own number using the +447********* format.

 

Let me know if this helps.

 

Many thanks,

 

Lee

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