by Gamer01000 Established Contributor
Established Contributor

How can I get my money back?

Hi so iv used way to much data iv tried to save it as much as possible but iv used about 5GB in less than a month the data I get from my pack goes too quickly I don't have internet access at home and I bought 500mb of data last night and just ran out the next day iv wasted £40 I want that back and need to know the process of how to do so 

9 REPLIES 9
by Grand Master
Grand Master

Re: How can I get my money back?

You can't! You bought it & used it.

 

Try restricting background data & update only over WiFi.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Gamer01000 Established Contributor
Established Contributor

Re: How can I get my money back?

Iv tried that and that wasn't the answer I'm looking for 

by Grand Master
Grand Master

Re: How can I get my money back?


@Gamer01000 wrote:

Iv tried that and that wasn't the answer I'm looking for 


Hi,  

 

You will need to call CS on 150 to discuss this issue further. 

 

Or you can complain here.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Gamer01000 Established Contributor
Established Contributor

Re: How can I get my money back?

Ok thanks is the call free?

by
EE Employee

Re: How can I get my money back?

Hi @Gamer01000 welcome back to the Community

 

There is a 25p connection charge for connection to customer services.

 

Many thanks,

 

Lee

by Gamer01000 Established Contributor
Established Contributor

Re: How can I get my money back?

Are you joking 25p your response should've been "it's free" and the complaint form is for pay monthly only so how are pay as you go members meant to complain and don't say "by calling or using a complaint form or writing to us" they are all wrong answers

by Grand Master
Grand Master

Re: How can I get my money back?

But for PAYG calling 150 isn't free, so how could he respond "it's free"? Calling the Freephone no. in my sig. would be free from any phone.

 

The Complaint form is open to any EE customer.

 

You don't like answers, do you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Gamer01000 Established Contributor
Established Contributor

Re: How can I get my money back?

I do like answers I don't like incorrect answers customer support used to be free why isn't it now? And no I cannot use the complaint for as I need an account number which only pay monthly customers have you don't like correct answers do you?

by Grand Master
Grand Master

Re: How can I get my money back?

If you login to your MyEE online a/c you will find your Account no. at the top of the Menu as well as on the Account settings page.

 

You may also be able to get it by texting ACCOUNT to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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